We are very proud of the quality of our products and our high level of customer service.  If you are not happy with your purchase please return it to us for an exchange or no quibble refund.

How to return your items:

Please include a copy of our returns form, which can be found by clicking the link below or on the back of your delivery paperwork.

CLICK HERE FOR RETURNS FORM

If you want to make an exchange and the replacement item is more expensive you will need to place a new order for this item and we will refund the returned item, or you can contact us with your credit card details so we can process the extra payment.

If you are returning a parcel from outside the EU please put the description on the Customs sticker as "Unsuitable / Faulty goods returned to retailer" (see the example below) with a zero value and then the post office will not charge us import duty. If they try to charge duty we will refuse the package, and the postal service will return it to you to start the whole process again.

 If you need an urgent exchange:

Please contact us first to ensure we have the item in stock and can get it to you in time, all our contact details are on our CONTACT PAGE.  The quickest way to make an exchange is to place a new order and return the unwanted item for a refund.

Please return items to:

Halcyon Blue Returns
161 Main Road
Sundridge
Kent
TN14 6EH

If you haven't completed a returns form already please CLICK HERE and download and complete this form and enclose it with your parcel

IMPORTANT NOTES ABOUT RETURNING ITEMS:

1) Any returns that have been worn, damaged or had any of the tags removed will not be refunded or exchanged and will be sent back to you.

2) When returning items please take the time to return them in the condition you received them in. Tops and bottoms should be folded flat, and carefully laid in the original bag.  Tops and bottoms that have been returned with knots still tied, smelling of cigarette smoke etc, or badly creased from being simply stuffed into bags, will NOT be refunded, and will be returned back to you in the same condition.   Any subsequent refund will be LESS the cost of the return postage.

3) Please return any items for exchange or refund within 28 days from date of receipt for UK customers and 56 days for customers in all other countries.  

4) If you require an exchange we will not charge you shipping.  The goods will be sent by second class post within the UK.  International exchanges will be sent by standard airmail.  If you require a different method of shipment this will be charged at the extra cost.  Please see our SHIPPING INFORMATION page for the different methods available.

6) If you paid extra for shipping and handling these costs are NOT refundable unless the items are returned within 7 days after receipt (the legal cooling off period), faulty, or we have sent the incorrect items.

7) You are liable for the cost of returning goods to us.  We strongly advise that you insure the goods and get proof of posting in case of loss or damage.

If you need more help or information please This e-mail address is being protected from spambots. You need JavaScript enabled to view it .

Your statutory rights remain unaffected:

Your rights to return goods are protected under the EU Distance Selling Directive which can be found by CLICKING HERE or by typing this address in your web browser: http://www.hmso.gov.uk/si/si2000/20002334.htm

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